CAR RENTAL REVIEWS ON ADVANTAGE IN SALT LAKE CITY

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.

No service to speak of.

On the contract, it says shuttle runs but it did not. I waited more than an hour and called the local office several times but no one answered. I called a representative she said she called the local office and said no shuttle is available. What a terrible is this.

Like: Easy in and out, shuttle quickly available
Dislike: Car wasnt cleaned very well. The interior windshield was streaked and hard to see out with the sun directly on it.

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

It might be better if reserved an economical car similar to Volkswagen.

Showed her the forecast for warm,, sunny weather. Her answer “They’re always wrong!” We were very tired and wanted to get to our son’s house so we gave in. As I knew, it was warm and sunny the whole week—a big waste.

Dislike: No receipt for billing when I checked in the car. Said it would be mailed to me. So I had no way to check the billing and accuracy.

Satisfactory

No waiting in line, nice

Good service, easy to locate, polite staff

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.