CAR RENTAL REVIEWS ON HERTZ IN PHOENIX

Like: Quick and efficient rental. Car met our needs. Staff was friendly and helpful.

Like: Very nice professionals at the location.
Dislike: The car was very beyond basic.

The car was everything I expected in an out,i will recommend an will rent from this location again

This app is the easiest to use

The car was amazing. They gave us a choice of many different cars and we were able to choose one that was much nicer than what we expected. Everything went really well.

The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.

The actual rental cost was significantly higher than the reservation price on the website.

Thank you for your quick procedure to get me your rent a car.

Great staff, and a hassle free experience

Great Hertz location and easy rental but the price was much expensive than expected due to the car seat for our son. On the website, the car seat was priced around $7/day and at the counter we paid $15/day...

Easy to book but the rates for car seat are not accurate. Need to double-check!

Exceeded.

Exceeded. Great value.