When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.
Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.
We booked a mid-size to large SUV, but upon arrival, they offered only a Jeep Compass, which was too small to accommodate 5 people and their luggage. Due to language difficulties, we couldn't address the issue properly. We don't know where the problem originated. Later, they kept pushing us to upgrade to a larger vehicle, costing us several hundred dollars more for a Grand Cherokee. Hertz in the USA left a very bad impression. Complaint
Over booking on convertible none available at pick up time took over an hour to locate one
About QEEQ:10.0/10
Excellent ex
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Customer Service
Great car, disappointing fees.
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