CAR RENTAL REVIEWS ON FOX RENT A CAR IN PHOENIX

Didn’t have the car I rented but they did find another vehicle for me to use.

Easy

There was nothing wrong with the car, however the experience wasn't a great one. There was only 1 (one) agent to check us in and it took us over one hour before we finally received our car. This is not the first time that this happened to me and I do not see any improvement on their end. It is a cheap car rental and the service shows that.

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem

Great website will definitely use again

staff quite aggressive on sale of insurance and gas

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

Terribly long wait, especially when I pre-paid for the vehicle. They charged me for a car seat that I did not want. Customer service by phone took nearly 4 hours. Price may be low but service and wait is not worth it.

Wait time was kind of long. Friendly counter staff made up for the wait. My Jeep Cherokee was awesome.

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

I actuall got the charger requested!

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.

NO too old no extra features on vehicle and had only one key and took forever to pick up, over an hour what a joke I could of gotten in and out with other rental companies very unhappy also your customer services is a joke was on hold forever

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

Fox gave us a car with 35,000 miles on the original tires. After driving many miles, we discovered a large bubble on a tire sidewall. the bubble makes the tire likely to blow out soon, unsafe to drive. Fox sent us to a tire shop but wouldn’t pay for the new tire. So we bought the new tire.

Terrible staffing Will never use Fox again 2 hour line at check in

Wait was long at counter. Voluninous paperwork!

Very good.

Car was dirty on inside, out of windshield wiper fluid so I had to refill myself. Not super professional when I went to get the car at the lot. However the gentleman at the counter who helped with payment was nice. He waived a fee since when I booked through easy rent cars.com they screwed up the dates of my rental that I prepaid.

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Booking platform was fine