CAR RENTAL REVIEWS ON HERTZ IN NEWARK

Hertz did a great job explaining everything from the rental pickup to the return process, great facility and great hours.

Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant. In contrast, Checkout staff were courteous & professional.

Glad I found this site.

The company provided a well-maintained car that matched the booking details closely.

One trend I have found with all rental companies of late is that there a very few (if any) rental company employees in the car pick up area. This time with Hertz, I rented a convertible and I didn't how to operate the roof, I had to find and then flag down an employee to instruct me how to raise and lower the roof. Usually I'm left on my own to figure out how a car systems work.

Wonderful, easy and intuitive to use.

Easy pick-up, smooth return! Full tank policy, very good attitude! Originally booked a RAV4, but only Kia and Hyundai were available at the location, so I chose Kia. The mid-size car had no problem fitting two large suitcases in the trunk. The staff were very friendly and kind. No extra charges when returning the car. After returning to the country, they charged an additional $25, probably for tolls and traffic fines. Didn't check the specifics as it wasn't much.

Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

Rented a car for a week at $55 per day. Extended the rental for another 5 days, but the price went up to almost $80 per day, which is very disappointing.

Tellement belle !! Cette voiture correspondait parfaitement à nos attentes. Propre, un magnifique bruit de V8 en décapotable dans New York. ;-) Plaisir de voir les grattes ciel de la voiture en conduisant. La compagnie Hertz a été impeccable, rapide et efficace.!! Je recommande.

Nous a permis de trouver une magnifique voiture en promo chez Hertz. Correspondait parfaitement à nos attentes. je recommande vivement.

No Chinese service, explanations were not clear enough

Pretty good

Average

Not nice at counter

We had a small problem with our own smartphone and it’s connectivity to the vehicle for Satnav. A team atone of your Midwest drop offs helped us immensely and even provided a portable backup Satnav unit.

The outcome (of a good quality long term rental at a cheaper price) was far superior to anything else we found. Well done!

Poor attitude, waited forever with no service staff

Very good

I booked a SUV and I literally got a 4 wheel drive hatch back. Very underpowered. I had questions about EZ pass. The staff brushed off the questions and said I had to deal with a 3rd party pass plate. Not very impressed. When I dropped off the car I had to pick up another car. They just gave me the same crap car back to me as they said they had nothing else left.

No comment. Just a normal booking site.

Like: Dianne went out of the way to help us and she wanted to make us feel as comfortable as possible.
Dislike: Nothing to dislike

The car was perfect..... but the problem was that the car had been paid for,but they could pick up the payment. We jad to pay again

Very satisfied

Perfect service by Hertz.