CAR RENTAL REVIEWS ON THRIFTY IN NEWARK

more than 2 hours to collect the car. the car had been used by a smoker and we could not drive with the windows closed

I would recommend them

I would recommend them

You did more people at the service counter for quicker pick up

Very good

Overall, it was alright. They recommended a fast pass which was convenient, but I was talked into adding an extra rescue insurance.

the car was not thoroughly cleaned and as soon as i left maintenance minder lighted and i dont have time to comeback to request replacement so i just reset it for it’s annoying as it keeps beeping. for sure rental co. knows this or they should know this as it will remind or you’ll see the percentage of how much the oil life is? most new car now are remotely or can check maintenance thru internet. good thing im not using it for long driving just to bring me to work and home.

as usual i have been getting good deals thru easy rental and been using it for awhile. no issues yet keep it up

Not Thrifty's fault but airport construction and a lot of airport traffic made returning the car a pain.

IF someone had come out to the car to show where lights etc were at collection it would be better as were after flying from Ireland and not familiar with American cars

The chap who dealt with us at drop off point on our return was really helpful and lovely

The waiting time was quite long, there were several customers ahead of me, and it seemed like they were waiting for confirmation. It took about 40 minutes in total.

was 2nd in queue when I got to EWF rental pick-up at P3. In fact i was 1 hour ahead of booking time and the staff allowed me to collect the vehicle. Staff at the counter was helpful in explaining the details of the car rental.

Was cheaper than other online websites that I visited prior to deciding to go with QEEQ.

Acceptable

Not bad, will come again next time

They charged me a higher rate than I agreed to through easyrentcars. When I showed them my prenegotiated rate, they said they would only match it if I could show them a daily rate in my confirmation, which it did not have. It only had a total rate. When I got the car, I noticed that they had not cleaned out snacks left by the previous renters. Finally, after driving off the lot, I noticed damage to the underside of the passenger rear view mirror, which was covered with electrical tape, which blended in well with the car’s black paint. I told Thrifty about this damage, but they wouldn’t tell me if it was pre-existing damage they knew about, or if I needed to do anything to document it. Now I’m worried they will try to charge me for it.

Your service worked great, except for Thrifty changing their price on me at the counter.

No issues with Thrifty. Great service.

Guy at desk was friendly and fast. He didn't try to force me into all the add-ons like most reps I've dealt with in the past.

Was very easy and fast.