CAR RENTAL REVIEWS ON HERTZ AT NEWARK LIBERTY INTERNATIONAL AIRPORT, EWR

Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant. In contrast, Checkout staff were courteous & professional.

Glad I found this site.

The company provided a well-maintained car that matched the booking details closely.

Easy pick-up, smooth return! Full tank policy, very good attitude! Originally booked a RAV4, but only Kia and Hyundai were available at the location, so I chose Kia. The mid-size car had no problem fitting two large suitcases in the trunk. The staff were very friendly and kind. No extra charges when returning the car. After returning to the country, they charged an additional $25, probably for tolls and traffic fines. Didn't check the specifics as it wasn't much.

Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

Rented a car for a week at $55 per day. Extended the rental for another 5 days, but the price went up to almost $80 per day, which is very disappointing.

No Chinese service, explanations were not clear enough

Pretty good

Average

I've always rented cars from Hertz. The service is great, and both the shop and the cars are very clean and well-maintained.

Not nice at counter

We had a small problem with our own smartphone and it’s connectivity to the vehicle for Satnav. A team atone of your Midwest drop offs helped us immensely and even provided a portable backup Satnav unit.

The outcome (of a good quality long term rental at a cheaper price) was far superior to anything else we found. Well done!

Poor attitude, waited forever with no service staff

Very good

Poorly maintained cars.

Was not able to use the $60 coupon because I booked using a computer and then downloaded mobile app. Could not go back to apply coupon to rental.

The car was perfect..... but the problem was that the car had been paid for,but they could pick up the payment. We jad to pay again

Very satisfied