Unplanned Free Trip in South Island

Convenient, quick, courteous. The staff specifically reminded us about driving tips.

I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).

The management is considerate and fully trustworthy. The car was clean and tidy when picked up. Returning the car was at 5 AM; we just parked at Christchurch Airport (Hertz parking area) and left the keys at the unattended Hertz counter. It felt great to be trusted.

Overall pretty good, quite user-friendly, but they don't recognize QEEQ.

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.