CAR RENTAL REVIEWS ON HERTZ IN ATHENS

QEEQ suddenly notified us that Hertz wouldn't be open at 6 AM, which was quite surprising. However, we weren't planning to wake up that early anyway. When we arrived at the store, it felt very professional and the instructions were clear. They also provided some advice regarding refueling. Since we had a long drive ahead, we decided to add extra insurance voluntarily. The car pickup process was very quick. Additionally, they thoughtfully told us we could return the car at 8 AM the next day if we wouldn't make it in the evening, with no extra charge. This added more flexibility to our trip.

No comments

Very convenient and friendly platform.

The price is high so there weren't many people renting, no queues.

QEEQ provided an incorrect pick-up location, but another office nearby swiftly provided the car.

Exact car model as booked. Super friendly and relaxed staff. I just needed my passport, driving license and credit card and got the keys. Drop off was very easy. Returned full, quick check of the vehicle and the deposit was released. Very positive experience. No upsell at the counter they just made me aware that I had basic insurance but didnt try to sell any extras.

Great customer service and easy booking process. Very transparent terms and conditions and excellent communication througout.

Good

Extremely satisfied

Decent

The staff was very friendly and the car provided was excellent and quite new, even newer than the one we saw online. Pickup at Athens Airport and drop-off in downtown Athens were both easy. We would choose this company again if given the opportunity.

The desk staff were not friendly... The directions to the car were not as promised on the website; there was no dedicated staff to lead us. They just asked people to sign the form without detailed explanation... Very dissatisfied... The car itself was OK...

Simple and efficient

Easy to do business, clean, and newer car!

Easy and convenient!

It is a reputable company, and the car pickup was smooth. They gave me a nearly new car with only 6000 kilometers on it. Although there were some issues during the car return, I am generally satisfied.

Pickup was very quick. The car was almost a brand new 208 diesel version. Every small scratch was confirmed (and I took photos myself). The pickup point was quite tight and on a slope, making it a bit difficult to drive out, but that's typical in European city centers. Drove 600 kilometers over 4 days and spent 46 euros on fuel. Returning the car was also quick, and there was no over-the-top inspection for scratches. Although the credit card authorization hasn't been lifted even after 10 days, the return slip says 'car ok', so it's not something to worry about.

When returning the car, I was informed that the actual return location was different from the one chosen during booking. Athens city was very congested, and there were many one-way streets. After much hassle, I reached the return location, only to find the fuel gauge was down by 1/8, and was asked to pay for refueling. I have complained to the rental company, but the issue remains unresolved.

The car we picked up was completely different from the one we originally booked. We had booked a Toyota, but the rental company explained that this car model is only available on the islands, not in Athens. They gave us a car of the same type but insisted we buy full insurance. We actually got a Renault, and this car consumes more fuel. Additionally, the tank was not full when we picked it up.

The staff are very patient.