CAR RENTAL REVIEWS ON HERTZ AT MEXICO CITY AIRPORT, MEX

Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.

Quedé encantado con el precio y los beneficios.

The store staff doesn’t speak English, making communication tough

Very efficient service. Expected from a good brand like Hertz

Good searching engine. Very straight forward!

I bought full insurance on Zuzuche. When I picked up the car at the store, the staff said that since I had full insurance, there was nothing to worry about. Then they quietly added a bunch of extra insurance charges to the bill. This practice is really frustrating! Additionally, I want to verify if the fees are truly this high: 16% for airport fee, 19% for tax, 6% for license fee, and 4.5% for transport fee, totaling 45.5% in fees?

Did not get the car; reason given was no available cars. No prior notification. Poor service.

Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.

I initially went to the store at Terminal 2 and was told that they didn't have the Jeep, so they gave me a Nissan SUV instead. Later, they tried to sell me insurance, and when I refused, they seemed unprofitable (an unexpected twist: they asked for a deposit of 12,000 local currency). Eventually, they sent me to Terminal 1. Reluctantly, I made my way to Terminal 1 with my luggage. Everything went smoothly there, and the deposit was reduced to 8,000.