ALMA CAR HIRE CAR RENTAL REVIEWS

Good, efficient, friendly. reliable.

A problem when booking through the website but resolved eventually by a member of your staff

It's okay.

Very good

Repetiré con esta compañía

The car was much bigger and older than the one we booked at the reservtion so we were not able to park properly to the hotel´s parkway. We kindly asked to change the car to the company the next day but the representative refused to give us another car arguing they did not have any. He did not give us a solution. Very bad customer service.

The agency and the information given at the time we made the booking was ok. However, I am going to ask my bank for a full refund of this booking as the car we got was another which made our stay unpleasent.

The service attitude is acceptable.

Really enjoyed the car as never had a hybrid before and was easy to drive

The company's procedures are straightforward and efficient. The staff are highly effective and provide clear and honest information. Their service attitude is excellent. They made finding the store easy by picking us up right at the airport exit, which was very thoughtful. The car handover process was thorough, and we were very satisfied with their service. Highly recommend this company to our friends!

Customer rep at desk was good, even providing WiFi hotspot from own phone so that we could log into the qeeq app to review the booking after they did not recognize the provided voucher and lack of details on it.

Voucher provided was unrecognisable to the hire company and did not include the necessary details, i.e car group size, paid or unpaid etc.