CAR RENTAL REVIEWS ON ASIA CAR AT PENANG AIRPORT, PEN

Very simple and quick.

The staff both during pick up and drop off are very friendly and helpful. Did not spend too much time at the counter and we got the car very fast.

Love Qeeq! Been using it since before the rebranding. Will continue using Qeeq for my car rental needs.

The staff at the store who spoke Chinese were very helpful, but the car's condition was old (over 100,000 kilometers) and dirty. When the car was handed over, it was very dirty with multiple bird droppings and the seats inside were not clean, with visible dust.

For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.

The price offer are still higher than my expectation. If provide more discount will be better.

The service was excellent and very thorough. The staff also explained driving precautions in Malaysia, which was very considerate.

Kind and friendly

Worth to use for car rental service

This is the first ever bad experience i had when i return the car to ASIA CAR. when i was arrived at the airport and calling the staff come over to collect the car but called them 5 times nobody pick up the phone and 20 minutes later one staff pickup the phone with her low tone voice can`t even hear what she talking about .finnally she came over to the car and i told her i have a tight schedules and i haven`t return the gasoline to FUll level.and i said i can paid the sum of (HALF TANK) gasoline here, it just only take RM 50 to RM 70 in everage, but she said i have to paid Rm 130 in total as a penalty. I have not get any decriptiuon from the staff of the penalty in gasoline before i departure .

Can you make the deposit fee cheaper and more convenient ?

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Staff was really helpful and responsive. Also proactively reminded customers on liabilities so that it’s clear if an incident happens. However the condition of the car dampens the positive experience.

Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.

It was a good experience, the staff is very friendly in helping us in getting the car as well as returning the car.

A good booking platform.

Avoid renting from a company called Galaxy Asia Car Central in Malaysia. This Chinese-owned rental company scams Chinese customers. I picked up the car in Penang and dropped it off in Kuala Lumpur. When I picked up the car, I recorded a video showing some scratches on the front left bumper. The staff told me I had full insurance, so no worries. However, when I returned the car at KLIA2, their inspection was extremely thorough, almost like a safety car scan. I've rented cars all over the world and have never seen such a meticulous inspection when returning a vehicle. The person even used a light to check the undercarriage. Is this not intended to extort money? They said there were new scratches on the front left bumper. I insisted I hadn't been in any accidents. They reviewed my video, stated that the scratches were new, and demanded payment. This infuriated me—isn't this daylight robbery? I argued that, even if I did cause the scratches, insurance should cover it. They replied that I need to pay upfront and would be refunded after the insurance claim. Another customer was experiencing the same issue at the same time, being told there were scratches on his car's undercarriage. This company specifically targets Chinese customers for extortion. After some phone calls, they reversed their stance, admitting it was their mistake and the damages were pre-existing. Since we were at Terminal 1 and the car was at Terminal 2, I asked for a shuttle service, but they refused, saying they don't offer that service and were not willing to help. This has been the worst car rental experience ever. I will never return to Malaysia.

Avoid renting from this company in Malaysia, called Galaxy Asia Car Central. Chinese car rental companies are all scams, and they bully Chinese customers. I picked up the car in Penang and returned it in Kuala Lumpur. I took a video of the car showing some scratches on the left front bumper when I picked it up. The staff said it doesn't matter since I had full insurance. When returning the car at Kuala Lumpur T2, the inspection was incredibly thorough, like a safety car scan. I've driven in many countries, but have never encountered such a meticulous return inspection. They even used a flashlight to check the undercarriage. It felt like a blatant scam. They claimed that there were new scratches on the left front bumper. I insisted it wasn't possible since I hadn't had any incidents. They checked my video and still claimed the scratches were new and demanded payment. I was furious, it felt like outright robbery. I told them even if it was my fault, the full insurance should cover it, and besides, I didn't cause those scratches. They insisted that I would have to pay first and get a refund after filing an insurance claim. Coincidentally, another car returned at the same time had the same issue with alleged new scratches on the undercarriage. This company clearly targets Chinese customers. In the end, since I had full insurance, they made a few calls and then said it was their mistake and the damage was originally there. We were at T1 terminal, but the car was at T2 and they refused to provide a drop service. Renting a car in Kuala Lumpur is the worst experience I have had worldwide. I will never come back to this country.

After six months, they still claim there's an unresolved traffic violation. There are many hidden issues, and I suspect they are causing trouble on purpose.

They are great

Very easy to book

The car was well kept and it is only 1-2 years old car. Good for 4 person

Thank you for offering a good deal. Keep it up!

The service was very good, we could communicate in Mandarin throughout, and all the precautions were clearly explained.

Acceptable

Satisfactory