Before renting, I repeatedly asked whether I could return the car at T1, but never got a direct answer. When returning the car, I realized I had left my phone behind and asked the staff for help, but they were uncooperative and had a cold attitude, which made me suspicious. I won't choose Europcar in Malaysia again.

Overall, pretty good.

Very dissatisfied with the counter service.

European is giving second disappointment. First, car air conditioning broke down and requires car be changed giving us inconveniences. Second, car was not at designated location although it had been confirmed via email. Please improve.

You guys are prompt. Email was replied in a very short while. Keep it up.

Europcar is an international brand but at the Johor branch you will feel it is a road side stall. the fuel is not full when we collect the car but staff insist it is due the slope so they think we are kids ?