CAR RENTAL REVIEWS ON EUROPCAR AT HEATHROW AIRPORT T5, LHR

We received an unexpected upgrade

The drop off location at Gatwick north terminal is not very well signposted and the turning easily missed.

An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.

Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar

The Vauxhall I was provided was NOT EQUIVALENT to the Skoda Octavia I booked. The Blutooth dis not work (greyed out in the menu). The AIR-CONDITIONING DID NOT WORK (in the hottest two we3eks in England's history)!!!

Брал в субботу утром, очень много народу. Но работал персонал на ура. Хоть и заняло все чуть больше часа никакой обиды нет, действительно, все приперлись сразу и в одно время. Машина новая, чистая, без всяких проблем. Депозит, по сравнению с другими компаниями, маленький и вернули его через день после окончания аренды.

Old, damaged, scraped, dented car! Embarrassing having to drive it around

There was some attempted upselling at the counter, so be sure to have all your documents ready, listing precisely what has been booked. But we were polite yet firm, and all was well.

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

Fastest and most efficient pick up and drop off that I have found at Heathrow ever-and I travel a lot and have hired many cars.Car was ready and clean and performed perfectly for the entire 25 days

For some reason Easy Rent Cars were cheaper than going direct to the car firm. Didnt use the price drop protection but checked many times and never saw cheaper than when I booked.

Picking up the vehicle took very long, first I had to take a ticket and wait, then at the check in desk it took about 55 minutes. They didn’t adjust the tunes as they gave me the car Kate but I still had to return it at the original time I booked. Also they didn’t have the cars I booked and wanted so I had to take a car I didn’t want. But overall the experience was not that great, this was the first time I hired from them. However, the staff were friendly and tried to help.

The process of hiring with easy rent cars is very easy and simple. This is why I always use easy rent cars.

The staff was very helpful and courteous. The hire car was up to the standard I expected. It was a low mileage Hyundai Tucson and I found it clean and in excellent condition.

The platform is very easy to navigate. The car hire process is smooth and very reassuring. The platform stands up well in price comparison tests to other platforms. I have had zero issues using the Easyrentcars app.

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

Upgrade to an automatic was very welcome for London driving.

Was not given the car we had booked. Instead was offered a Nissan Quashqai

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

Staff at pickup we’re not very helpful

Great service worked very well

I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference

Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..

The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.

Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.

All good from EasyRentCars end. Thanks