Bit pricey but absolutely worth it

Overall service was good, explanations were clear at pick-up.

I booked a Volkswagen Tiguan but received a plug-in hybrid Suzuki Across. The car had only 2000 miles on it and was quite new. The space was decent, but the small battery made it impractical for charging at public stations, so I had to drive it on fuel only, which was noisy but seemed fuel-efficient. Unfortunately, despite confirming with the staff at return that there were no overtime charges, the fuel tank was full, and the car was undamaged, I was inexplicably charged £20. I also did not receive a final invoice explaining the charges. It has been three working days since the platform sent an inquiry, and I have yet to receive a response. During pickup, there were 4-5 upsell attempts, but the staff awkwardly explained that they had to ask the customers due to system prompts, which I understood. I despise Europcar's system for this.

Good.

The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!

Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.