A* service by all

The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.

Good.

There were many counters when I arrived to get a ticket and wait in line.

The pickup location was clear, we found it and got the car smoothly. However, the return location was not well explained as it was in the underground parking entrance of Euston Station. The store phone was unreachable, and there were no signs on the ground level. After searching for over an hour, we finally asked a local who directed us to the underground parking. The map and address provided by the rental company's customer service were inaccurate. It is recommended to have clear signage at the ground entrance or instructions indicating that the return location is in the underground parking.

Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.

All good from EasyRentCars end. Thanks