CAR RENTAL REVIEWS ON BUDGET IN VENICE

Car was changed to Fiat 500, no issues with that. Paid for both my wife and myself to drive car, insurance docs backed this up, Budget refused to sanction my wife driving as they claimed we hadn't both hired the car. Will not use this company again, as any questions were met with "unable to help" and apparent language difficulties, although demanding extra payments were easily said.

A pesar de que la tendencia en Europa para autos automáticos es que son más caros que los autos manuales, el precio fue adecuado en comparación con otras agencias.

Had to wait in line for an hour to get the car at the beginning.

Surprising rental than the one made at Venice airport. I had rented a Peugeot 3008 that was not available at the airport, the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price. This is what I call “service” Thank you for your professionalism.

This was the most unpleasant car rental experience. After picking up the car in Venice, everything went smoothly at first. However, on the way from Florence to Rome, the car ran out of 'ADBLUE', a diesel additive, and couldn't start after stopping at a highway service station. The staff at the service station were rude and unhelpful, saying they didn't have it. Thankfully, with the help of two Italian couples, we eventually found the additive (which was actually available at the station). The car finally started again but not before we spent over an hour under the scorching sun. Worse still, the return location was incorrect. We spent hours searching for it, but couldn't find it. Calling the domestic QEEQ hotline didn't help. We ended up returning the car at the train station the next day, utterly exhausted. I will never rent from AVIS again. My experience with HERTZ in Paris was much better, but AVIS in Italy proved to be highly unreliable.

Only thing is have to wait for long time when pick up the car

These people are pure fraud and robbers. I returned the car with full fuel even then these thieves never returned my security deposit of 80 euros. I kept on emailing them but thieves are thieves.

Very dissatisfied. First, they upgraded the car without permission and didn’t mention additional costs. Second, they claimed the fuel tank was full when it wasn't. Third, the car had scratches but they said it was new. Fourth, nobody accompanied me for the car inspection; I had to check for issues myself and communicate them. Very inefficient.

Renting a car was quite convenient.

We had booked a small van with a standart transmission because there was 4 of us with a lot of big luggage. When we got there, they only had a small van with an automatic transmission and they wanted to charge us $25.00 Euro per day extra. We ended up getting a SUV that barely fit all of our luggage. It was not what we asked for!

Seemed good

Not much idea

Excellent car rental experience

Overall it was OK, but we were not very satisfied because we couldn't change the rental time or vehicle type after payment.

The car pickup was not okay. The female staff had a bad attitude, and they gave us a broken car that was not of the same grade. We had to argue a lot before getting a replacement.

Polite and friendly at pick up and drop off

Terrible customer service at the airport. Changed my vehicle for something I did not order online. They never answered my calls

Very bad company, Manipulating, A theftry gangster I will never ever book a car with them I can not trust budget at all. I their concern is money they can steal one customer but with time they will close the company soon trust me

It's my third time renting a car, and this time from this company. Extremely dissatisfied! Make sure to inspect the car for damages before picking it up! When I picked up the car, the person who was supposed to inspect it said they were off work. They intentionally told me to leave, and someone inside shooed me away. I felt uneasy because who picks up a car without inspecting it? Now I realize these people are really bad. I've learned my lesson. It was dark and windy, and impossible to see. When I returned the car, they inspected it very thoroughly and blamed even the smallest scratches on me. I absolutely did not cause them, and they admitted I didn’t. But they said someone else must have hit me and since I didn’t buy full insurance, which is more expensive than the rental, I had to pay for it myself. It’s all a scam.