Surprising rental than the one made at Venice airport.
I had rented a Peugeot 3008 that was not available at the airport,
the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price.
This is what I call “service”
Thank you for your professionalism.
First time encountering such a bad company:
1. The order stated a 10:00 AM pickup time. We arrived at 9:00 AM, but they refused to process any paperwork. They didn't allow us to change the pick-up and drop-off times either. We had to wait until a few minutes past 10:00 AM for the staff to start the paperwork, and the actual pickup time was way beyond 10:00 AM. Never experienced this before.
2. The order specified a 4-door car, but they gave us a MINI 2-door car. No matter how we communicated, the company insisted that we booked a small car, and that's what they provided—no choice. Despite being just two people, the trunk was very small, barely fitting one suitcase, and the two-door configuration made it difficult to access the back seats. We had to rearrange our luggage every day. It ruined our 15-day trip. We're frequent customers of the rental service and understand that the car model might not match exactly, but the minimum requirements are always met. All other companies have offered alternatives when the specific model wasn't available, but not this one. They didn't care if it didn't meet the minimum requirements.
3. The order showed the return hours as 08:30-12:30 and 14:00-18:00. We returned the car a day early, but couldn't reach the company by phone. They were closed when we arrived before 5:00 PM. After contacting the rental company’s US headquarters, we were told the company was closed on Sundays but had a self-return option. After a lot of hassle, we found that self-return was impossible; there was nowhere to leave the keys or the car. We ended up staying an extra day locally to return the car the next day. There's a significant information disclosure issue—Sunday closure should be clearly stated.
The explanation for the additional insurance service was inadequate, and the communication wasn't smooth. When I tried to clarify things afterwards, they blamed everything on me. Their customer service attitude was poor.
Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc...
Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros.
Price doesn't include VAT which is misleading.
Kids' car seat pricing is a con as is the charge for an extra driver...
During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.
About QEEQ:10.0/10
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