We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.
Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.
The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email
About QEEQ:10.0/10
The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.
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