CAR RENTAL REVIEWS ON BUDGET AT PHOENIX AIRPORT, PHX

the car was great, the location was also good. only issue was that the lot at the airport is massive and badly numbered. takes ages to find the car. i upgraded to an f pace as they didnt have the exact car i ordered. the car was in the avis lot but they didnt tell me to look in that lot.

I requested a particular make of car on arrival as I like it’s features and they were able to find me one that I had not originally requested.The Ford Explorer is a great car for travelling on holiday and am really happy with Budget for doing this for me.

Speedier check in process would have been helpful. More employees providing directions to locate vehicles would have been helpful.

The staff added multiple insurances without my consent even though I clearly stated I didn't want any extra insurance. The insurance cost is almost as high as the rental fee.

Budget did not have the 7 passenger SUV available and offered a 5 passenger SUV, which wasn't what we reserved or needed. So i ended up paying 80% more for a large SUV, which was great but not what I reserved.

The front desk staff At the Phoenix locationwas trying to not authorize the rental rate because they stated I held a US passport I told individuals that I live in Germany and I have a visa that is sanctioned under the status of forces agreement (SOFA) agreement and I’m a resident in Germany through the status of force agreement for a BUDGET claims to be pro military and that has a relationship with USAA they seem not to know that military personnel/ Government personnel are living in working overseas are residents of overseas locations in foreign countries! My suggestion if personnel for budget are going to be working at an international airport as large as the Phoenix airport that the school their staff on the situations! Shame on you but shit I wish USAA would reconsidered their partnership with you!

There were many people, and the waiting time was long. The key issue is that they seemed to have no sense of urgency and were chatting leisurely. Meanwhile, several counters were still closed. Maybe it’s different from how things are in my country.

Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.

Excellent platform to rent a car from - very easy, the price stated was the price with everything included…… avoids the hard sell from the hire company at check in. First class and will use again.

I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.

No queue

Budget was extremely helpful in ensuring I was given a smooth rental car experience. I was very happy with the service they provided and the free upgrade to an SUV. Thanks Budget!

Thanks QEEQ for making my rental car experience seamless and for providing the best rate!

They recommended upgrading to a 4-wheel drive due to possible snowy roads, which we agreed to for an additional $100. The car we picked up was a 7-seater, which felt oversized for our group of four with two 24-inch suitcases, but the 4-wheel drive was indeed necessary.

Budget were terrible. I've used Alamo for years and never had a problem. The minute that we arrived and went to pick up the car Budget were creating problems. They wouldn't accommodate us with any of the things that Alamo do as a matter of course, such as adding on an extra driver. They then allocated one car to us whether we liked it or not, whereas Alamo always give us a big choice of cars to choose from. Finally, Budget added on $55.44 to our bill when we dropped the car off, which I only noticed yesterday. When I phoned them they were less than unhelpful. The guy told me that we had returned the car without any petrol which was completely untrue and a blatant lie. I filled up the tank on the way to the airport so the tank was full when we dropped the car off. The guy also told me that we had returned the car late and took no notice when I tried to explain that we had been stuck in heavy traffic on the way to the airport. I also explained that we had dropped car off two hours late to Alamo previously and that they had bot charged us a penny for it. After falsely accusing us of giving the car back with no petrol in it you would have thought that they would have completely waived the "late return" charge, but no they would only give a partial refund. I will never use Budget again if I can possibly help it and I will do my best to make sure that no-one else uses it.

There were a lot of people at Budget.

Excellent

Phoenix City