Excellent

The staff added multiple insurances without my consent even though I clearly stated I didn't want any extra insurance. The insurance cost is almost as high as the rental fee.

There were many people, and the waiting time was long. The key issue is that they seemed to have no sense of urgency and were chatting leisurely. Meanwhile, several counters were still closed. Maybe it’s different from how things are in my country.

the car was great, the location was also good. only issue was that the lot at the airport is massive and badly numbered. takes ages to find the car. i upgraded to an f pace as they didnt have the exact car i ordered. the car was in the avis lot but they didnt tell me to look in that lot.

Budget did not have the 7 passenger SUV available and offered a 5 passenger SUV, which wasn't what we reserved or needed. So i ended up paying 80% more for a large SUV, which was great but not what I reserved.