10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Staff are very friendly. Very easy and smooth process to pick up & drop the car. I got free upgrade to the bigger car. Many thanks to the staff. Will surely come back to rent again. Thank you Galaxy Asia
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Helpful staff. Upgraded to a bigger car. The car was clean. Smooth drive.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly and efficient customer service
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Anderson and Faizal were very clear in their explanation. Always smiling and always checking that we understood. They also reminded us about the need for parking coupons and Touch an Go cards - and where to get them
Was a lot more confident after that and enjoyed riding around for 4 days
The Full tank to Full tank policy was GREAT!!
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Not much choice of vehicles especially on mpv.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
I was booking Myvi, but get free upgrade to Bezza, after see my friend Luggage feeling quite lucky can get free upgrade. Staff friendly and nice, helpful and knowledgeable.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car Tyre need check properly before pass to customer
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The amount of deposit is quite high. And it need 30 working days to get back the deposit.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I really need to comment the excellent customer service from this company Galaxy Asia. The counter staff speaks good English and explains every process to me clearly including the deposit which he swaps my cc and show me it's just for pre-auth. Reaching the car, he will also help to identify old marks to ensure i'm not responsible for it. I wanted to give tips for their excellent service but was rejected!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car in super clean condition
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Counter staff should get ready before the time I booked. But staff didn't show up when I arrived, been waiting him for long time and we wasted 30mins.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer.
Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn.
Total time to collect the car was approx 45mins.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Should provide “touch n go” card or tag for toll, as it’s not easy to purchase in town.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
-
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Kind and friendly
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was a good experience, the staff is very friendly in helping us in getting the car as well as returning the car.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Can you make the deposit fee cheaper and more convenient ?
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team.
Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was well kept and it is only 1-2 years old car. Good for 4 person
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff both during pick up and drop off are very friendly and helpful. Did not spend too much time at the counter and we got the car very fast.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good staff.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent and very thorough. The staff also explained driving precautions in Malaysia, which was very considerate.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Acceptable
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Avoid renting from a company called Galaxy Asia Car Central in Malaysia. This Chinese-owned rental company scams Chinese customers. I picked up the car in Penang and dropped it off in Kuala Lumpur. When I picked up the car, I recorded a video showing some scratches on the front left bumper. The staff told me I had full insurance, so no worries. However, when I returned the car at KLIA2, their inspection was extremely thorough, almost like a safety car scan. I've rented cars all over the world and have never seen such a meticulous inspection when returning a vehicle. The person even used a light to check the undercarriage. Is this not intended to extort money? They said there were new scratches on the front left bumper. I insisted I hadn't been in any accidents. They reviewed my video, stated that the scratches were new, and demanded payment. This infuriated me—isn't this daylight robbery? I argued that, even if I did cause the scratches, insurance should cover it. They replied that I need to pay upfront and would be refunded after the insurance claim. Another customer was experiencing the same issue at the same time, being told there were scratches on his car's undercarriage. This company specifically targets Chinese customers for extortion. After some phone calls, they reversed their stance, admitting it was their mistake and the damages were pre-existing. Since we were at Terminal 1 and the car was at Terminal 2, I asked for a shuttle service, but they refused, saying they don't offer that service and were not willing to help. This has been the worst car rental experience ever. I will never return to Malaysia.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Avoid renting from this company in Malaysia, called Galaxy Asia Car Central. Chinese car rental companies are all scams, and they bully Chinese customers. I picked up the car in Penang and returned it in Kuala Lumpur. I took a video of the car showing some scratches on the left front bumper when I picked it up. The staff said it doesn't matter since I had full insurance. When returning the car at Kuala Lumpur T2, the inspection was incredibly thorough, like a safety car scan. I've driven in many countries, but have never encountered such a meticulous return inspection. They even used a flashlight to check the undercarriage. It felt like a blatant scam. They claimed that there were new scratches on the left front bumper. I insisted it wasn't possible since I hadn't had any incidents. They checked my video and still claimed the scratches were new and demanded payment. I was furious, it felt like outright robbery. I told them even if it was my fault, the full insurance should cover it, and besides, I didn't cause those scratches. They insisted that I would have to pay first and get a refund after filing an insurance claim. Coincidentally, another car returned at the same time had the same issue with alleged new scratches on the undercarriage. This company clearly targets Chinese customers. In the end, since I had full insurance, they made a few calls and then said it was their mistake and the damage was originally there. We were at T1 terminal, but the car was at T2 and they refused to provide a drop service. Renting a car in Kuala Lumpur is the worst experience I have had worldwide. I will never come back to this country.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was very good, we could communicate in Mandarin throughout, and all the precautions were clearly explained.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at the store who spoke Chinese were very helpful, but the car's condition was old (over 100,000 kilometers) and dirty. When the car was handed over, it was very dirty with multiple bird droppings and the seats inside were not clean, with visible dust.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
After six months, they still claim there's an unresolved traffic violation. There are many hidden issues, and I suspect they are causing trouble on purpose.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very simple and quick.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
This is the first ever bad experience i had when i return the car to ASIA CAR. when i was arrived at the airport and calling the staff come over to collect the car but called them 5 times nobody pick up the phone and 20 minutes later one staff pickup the phone with her low tone voice can`t even hear what she talking about .finnally she came over to the car and i told her i have a tight schedules and i haven`t return the gasoline to FUll level.and i said i can paid the sum of (HALF TANK) gasoline here, it just only take RM 50 to RM 70 in everage, but she said i have to paid Rm 130 in total as a penalty. I have not get any decriptiuon from the staff of the penalty in gasoline before i departure .
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
They are great
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Staff was really helpful and responsive. Also proactively reminded customers on liabilities so that it’s clear if an incident happens. However the condition of the car dampens the positive experience.
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