CAR RENTAL REVIEWS ON AVIS AT JOHN F. KENNEDY INTL AIRPORT, JFK

Smooth pickup and drop-off

Satisfactory

Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.

Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.

No complaints at all, everything was as described . Well done.

Very satisfied.

Very satisfied

Very satisfied

We arrived at midnight, and there was only one staff member. We had to wait for 2 hours, which was highly inefficient.

Dropping off was not a pleasant experience at all. I had to slightly change my drop off date, to an earlier date, but AVIS wanted to charge a higher rate for dropping off the car early.

Qeeq was a pleasant experience through and through. I saved a lot of money and my booking went through flawlessly.

Overall quite satisfied. The first car was slightly old, and the tire got a flat halfway, but I promptly replaced the vehicle nearby.

Overall very satisfied.

Very satisfied

See above

All went well from this perspective

Excellent service from a major brand

When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.

Avis was very nice

Thanks for an amazing app experience

The pick-up and drop-off process was very smooth.

Very satisfied, the vehicle was new and the one-on-one customer service was professional!