Two weeks traveling in Mexico led to two interactions with the police. The first occurred in Mexico City when driving onto the highway; we were stopped by the police, who claimed our license plate was not allowed to travel that day. They attempted to fine us $200 and threatened to hold the car for two days. Communication was difficult, but after much gesturing, they agreed to let us leave for $100 without a receipt. I paid and got away. The second encounter happened in Cancun. After driving three hours to Pink Beach, we were returning late when we saw police inspecting cars on the roadside. We were stopped, and the officer, speaking limited English, accused us of speeding. I explained we were driving with the flow of traffic and didn’t notice other cars being stopped, but it didn’t matter. After asking us to pull over, another armed officer stood facing us at the car. The police began negotiating the fine and consequences for the infraction. Realizing it was another shakedown, I handed them 500 pesos. They gestured it wasn’t enough, so I handed over another 500. The officer smiled, assured us there would be no record of violations or need to go to the police station, and wished us a good night. At Cancun airport when picking up the rental car, I was told there were no cars available and my reservation was canceled. I approached the manager, who first claimed they hadn’t received my reservation and later said the reserved car wasn’t available. I was forced to book a new reservation at twice the original price. I’ve traveled extensively through Europe and North America, usually opting for self-driving trips, but I’ve never faced situations like this. Despite the unpleasantness, we avoided serious consequences, and it became an informative experience for my kids as they witnessed the reality of the world firsthand. It was an unexpected lesson in understanding disparities between cultures and levels of development firsthand. On a positive note, our stay at The Westin Resort in Cancun was excellent, with great location and facilities. The new year vacation ended happily!
No horario la reserva. Llegamos 1 hora después del "pick-up time", por el tiempo que esperamos las maletas, el shuttle a su oficina, etc. Dijeron que como llegamos tarde, ya no tenían la unidad (era claro que ya no tenían coches). Nos ofrecieron otro coche por tan solo 2 veces más de lo que ya habíamos pagado. No ofrecen alternatives, son completamente inflexibles. No caigan en la trampa de reservar algo que se ve a muy buen precio. No respetan la reserva
The overall service attitude was quite good, but there were two issues:
1. They try to upsell insurance during pickup, even if it's already included.
2. When returning the car, they intentionally blame the renter for any damages unless there is evidence it existed during pickup, which is very frustrating.
The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.
Pésimo servicio, ya había contratado los seguros para el vehículo con QEEQ y llegando a mostrador como quiera me forzaron a contratar el de ellos porque si no no podía disponer de la unidad.
About QEEQ:8.0/10
Información confusa, cayendo en el abuso...¿porque ofrecer unidades con seguro si al final del día en la arrendadora harán lo que quieran? porque de ellos es el vehículo. termine pagando mucho más por mi renta.
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