CAR RENTAL REVIEWS ON DIRENT AT CASABLANCA MOHAMMED V AIRPORT, CMN

After arriving at the airport, I waited for three hours before the car was delivered. Contacting the staff only resulted in responses like 'it will be there soon' or 'just five more minutes'.

There was one poor guy doing his best, with angry Russian customers before me and a car for us that we did not order. Poor information on where to find the car. The cooling system worked badly over time, but overall it was an OK experience

J’ai perdu ma journée à cause de l’attente pour trouver le véhicule et la la livraison 3 heures . J’ai réservé un dockker 4p il m’ont donner une petite clio???? J’ai refusé et à partir de là ça commence le retard. Imaginez vous je viens du Canada avec ds petit enfants puis nous attendions 3 heures dans le stationnement de l'aéroport du Casablanca pour mon véhicule en question?

We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.

Will i could not get my car i rent cos they changed the categories and the stuff wasn’t that understanding

Car only had 34,000km and was in perfect condition. Only it was not fully cleaned and the tank was ¼ full when the booking stated full to full.

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca

Initially, we scheduled to return the car at 12:45 PM online, but later revised it over the phone to 11:30 AM. However, the staff did not arrive at the airport parking lot until 12:30 PM, making our 2:45 PM flight extremely rushed. We almost missed the boarding.

The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.

Very professional company; the car was clean and ready.

They were late when we picked up the car. We waited for more than an hour. Returning the car was even worse as no one showed up, and they didn't answer the phone. We had no choice but to leave the car in the parking lot and the keys inside, otherwise we would've missed our flight.

He made the whole experience great!

On the last day, we were in a rush, but the tire pressure warning light came on and the brake pads were damaged. We had to spend several hours repairing the car at our own expense, causing us to miss Rabat. Since our flight was very early the next day, we decided to return the car in advance. We communicated with the rental company four to five hours in advance, but when we arrived at the agreed location at Casablanca Airport in the evening, we waited for over an hour and made several phone calls. They kept telling us to wait, and then finally said they weren't coming. We were told to just leave the car and keys in the parking lot. As a result, a few days after returning home, my credit card was charged 400 dollars. Despite numerous communications with the rental company, there was no resolution. This rental experience was truly disgusting. While there are good people in Morocco, it's still hard to avoid scammers. In such places, you must buy full insurance because the cars often have close to 100,000 kilometers. Apart from the annoying traffic police fines, I'm really not sure how many more traps the rental companies have in store.

Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!

I had to wait out side by the parking lot and it was to hot and every time i call them they tell me one mint somone will be there the mint become over 60mint

Average. Due to flight issues, I arrived a day late. There was no pick-up service at all; I waited for an hour and a half, made several calls to customer service, and finally, someone came.

Late arrival, language barrier, and the promised full tank was empty. After I strongly expressed my dissatisfaction, they gave me 100 to refuel myself. Unbelievable.

The actual car did not match the one I booked. It was a bait and switch situation. I booked a Nissan Qashqai or at least a car of the same class, but was given a French car instead.

Had to look around and ask 3 to 4 people where they were located . They were in the car park but there was no visible sign , maybe a sign 10/12 ft high up so people can see where to go . Also drop off location was quite difficult to find . Overall booking and car was good .