From Casablanca to Tangier

The actual car did not match the one I booked. It was a bait and switch situation. I booked a Nissan Qashqai or at least a car of the same class, but was given a French car instead.

Couldn't reach them on the phone when picking up the car, had to ask the airport staff for help. I booked an automatic but was initially given a manual. I told them I couldn't drive a manual, so they made me wait for more than half an hour. When I got the car, it had no fuel, and they just told me there was a gas station 2 kilometers from the airport. The car was a bit dirty! On the second day, a wrench icon lit up on the dashboard. We had no idea what it meant and couldn't reach them by phone, so we had to ask locals for help. Luckily, it was just a maintenance reminder. On the third day, the engine started making noise. For safety, I wanted them to check if there was a branch in the city to help. They said they were too busy and suggested I return to the airport. Again, I had to ask locals for help. But these weren't the real issues! When we were returning the car, I told them at the hotel that we'd be at the airport in an hour and not to delay us as we had a flight to catch. They agreed, but after countless calls, you can imagine the frustration! In the end, we were on the plane and had to borrow a phone from a fellow passenger to call and ask if they were at the parking lot. They said they'd be there in 40 minutes… How did we handle it? We gave the airport police officer a tip of 100 RMB to return the car for us.

Friendly service, though there was some delay during the car return process. We eventually found another vehicle manager to return the car.

There was one poor guy doing his best, with angry Russian customers before me and a car for us that we did not order. Poor information on where to find the car. The cooling system worked badly over time, but overall it was an OK experience

Will i could not get my car i rent cos they changed the categories and the stuff wasn’t that understanding