“Business Trip to Poland, Mainly in Warsaw and Łódź”
About GLOBAL rent a car:6.0/10
Did not accept international driving license translation, required purchase of full insurance at 25 Euros per day, even though I already bought full insurance.
No matter how I explained that I had purchased full insurance online at the time of pickup, they still made us sign a contract in Polish that we couldn't understand. Besides the 590 yuan rental fee paid online, the car rental company charged us an additional 1200 yuan.
The efficiency was too slow. Although I had already purchased insurance, I was told it wasn't recognized. It seems there was no communication between them and the rental company, so I had to buy another day of insurance for 36 euros while I was abroad. The low efficiency wasted a lot of time at the airport.
The service from GLOBAL rent a car was excellent! When we couldn't find the pick-up location, we called and they brought the car to us. Later, they showed us where to return the car, which made the return process convenient. It was self-service and we just had to park the car, place the keys in the designated box, and leave.
“Technical maintenance of the vehicle let the whole rental experience at a low.”
About GLOBAL rent a car:7.3/10
The air conditioning system was not working and the inside temperature was very uncomfortable and unpleasant throughout the whole of the hire period. While outdoor temperatures reached 33degrees C inside the vehicle was like an oven.
Everything was all right; however, it could have been better to have a staff with me for a check up during my drop off. I didn't encounter any problems but I did feel a little uncomfortable just leaving the car and the keys without any inspection. Thank you.
The pickup location was not clear, and the car model was below expectations. The return location was hard to find, and there were no staff members, completely self-service.
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Truda Jones
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