Good experience

From 2014 to 2016, I went on self-driving trips to the US three years in a row, experiencing three rental companies: Dollar, Alamo, and Hertz. In 2015 and 2016, I booked through zhuche.com, and I was quite satisfied with their service. This time, I rented from Hertz, which is known as a big company, but my experience was just average. First, the service attitude: It's a plus that they didn't try to upsell insurance, but the front desk service was just passable. They didn't demonstrate how to use the E-pass, and there was an additional $20+ equipment fee for the E-pass that wasn't mentioned beforehand. The rental contract has too much content and the font is too small to read in a short time. So, an average rating. Second, the vehicle provided: I originally booked a RAV4, but it wasn't available, so they gave me a Jeep Compass. The car's space was small, everything except the gear was manually adjusted, high fuel consumption, and low power. There was a strong and unpleasant perfume smell in the car. A poor rating. In terms of vehicle quality, Alamo is the best. I strongly recommend future renters to choose Alamo if the prices are similar.

The staff tried to charge me a one-way rental fee, but I showed my rental confirmation voucher (page 2: Oneway rental fee: included), and that resolved the issue. I believe this shouldn't have happened in the first place. All the charges paid should be detailed in the rental company's system, and renters shouldn't need to provide proof of payment. What if I hadn't printed the complete rental confirmation voucher and couldn't provide the second page? Would I have had to pay the one-way rental fee again?

The pickup and drop-off were both very quick. I left a jacket on the back seat when I returned the car, but they found it the same day and arranged to send it back to me.

Navette vers l'agence. Beaucoup de monde aux heures de pointes. Les vendeurs essaieront de vous vendre les options. Refusez les si vous avez déjà ce qu'il faut.

Bons prix

Like: I thought the value was awesome and the people were kind and funny highly recommended