Love the staff in this location!

Thank you very much.

Due to personal reasons, I couldn't pick up the car on time. Hertz did not inform me, and when I went to the store the next day, they said there were no available cars and asked me to come back in the afternoon. When I arrived in the afternoon, they gave me a downgraded car, a Corolla, and told me to go to another Hertz location to get the car I booked. The staff also insisted I buy insurance, even though I had already bought full insurance through Zuzuche.

The additional driver was included and paid for in the order, but at pickup, it wasn't reflected and another $189 had to be paid. This doesn't make any sense.

I had to wait in turn for about an hour but they did not forget me. Honestly, the car was worth the wait. I didn’t realize it until after I started my trip.

Maybe you want to clarify that the car is at the small hertz office. The address helped me finding the car.

Like: I liked the easy terms, the easy rental process, the low pressure on amenities, The car wasn't the exact car I had rented. I was concerned the mileage would be as much as 10 to 15 miles per gallon difference as my research indicated was quite possible. The SUV I did get was even better on mileage than my expectations of the original vehicle was. When your going over 3000 miles, 10 to 15 miles per gallon is considerable not only in cost, but in refueling time off the highway's. I had plenty of space and it was a new Vehicle with just over 10,000 miles. I was transporting my wife's Cremations to her funeral and it was critical That I have no unneeded delays on the trip. The SUV was flawless and it's remarkable handling came in very useful on that weekend before the 4th of July. Traffic was like a Disney world waiting line. The GMC was nimble.
Dislike: I was disappointed to learn there was no luggage rack on top of the SUV. I thought that was kind of standard Equipment on most all of them. I did learn I could have requested one in advance had I thought of it though. We were 4 people and the luggage rack would have been a good thing.