Avoid Europcar at all costs! When we picked up the car, we presented the complete rental documents and highlighted key information (including fully paid rental and insurance) to the staff. He handed over the car without any explanation and asked me to sign at the section for existing damages. He charged around £1,000 as a deposit and simply told me to drive away. Upon return, I was informed that only £100 of the deposit would be refunded, without providing any settlement documents. It was only after I asked for clarification that they informed me verbally about the deductions. This resulted in double charges, and I later found out that they had imposed an expensive insurance fee without consulting or seeking my consent. This is unacceptable forced hidden consumption! Such unethical practices by this company deserve strong condemnation! I’ve since seen on Xiaohongshu that many people have experienced similar situations with them!
“Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.”
About Europcar:9.0/10
It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.
Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour!
Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car!
I would never use Europcar again!
they gave me an upgrade for a relatively good extra fee.
The car was really great and worth the extra fees.
I had to drop a deposit, i am yet to be refunded that after 5 days.
About QEEQ:10.0/10
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