It took over an hour to pick up the car, the service efficiency was too low. They were much more meticulous during the return process than during the pickup. Are they trying to charge extra?
After returning to my country, I was charged five times. Contacting Zuzuche (the rental service platform) resulted in over a week without any reasonable feedback. I had to reach out to Europcar myself, where I was informed that three were for traffic violations and two were for toll fees, totaling 2000 RMB. However, upon checking Dubai Police and Dubai RTA systems, I couldn't find any records of traffic violation fines! Zuzuche also failed to provide any proof of the authenticity of these fines. Therefore, I am extremely dissatisfied with both Zuzuche and Europcar.
Do not buy the so-called insurance from Zuzuche, they won't cover any claims! I submitted a police report but got no response. The app either crashes or freezes. If the business continues this way, they might as well become a scam platform! It would make money faster!
The time taken to serve each customer is too long. They should be doing this fast to allow the customers to leave the airport after the long or short flight.
About QEEQ:10.0/10
Good. Nothing much to say
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Customer Service
Very good
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