car was paid for prior to pickup. the lady at the counter told me it was 14€ per day for extra insurance but then ended up charging my card 35€ per day. there is also an additional charge for roadside assistance which i did not ask for but they placed in my bill. They also charged 169$ CAD to my card and i cannot find out what this charge is for since the car was paid for prior to pickup.

During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.

Everything went great

I used your customer service several times and was a quick and helpful answer. You surprised me very much both in price and in service. Thanks for everything.

Accueil minable sur l'agence de sassari (viale porto torres). Aucune indication et d'aide sur le véhicule, notamment le carburant c'était une essence et non diesel comme l'agent de comptoir nous l'avait mentionné. Voiture donnée sale. L'agent est venu ouvrir l'agence à 9h20 au lieu de 9h comme prévu et sans s'excuser du retard!

Car was good Counter staff made me comfortable and at ease Any prior damaged was listed on the agreement prior to my arrival Great service