Not bad. They ran out of the small car I booked, so they gave me a free upgrade to a large SUV. I got a good deal.

Very long queue at pick up , more than one hour !!!

Very smooth

All as expected. No problems encountered.

Price drop alert worked great!!

2 hour queue just to get the car. Those with children who had just joined the queue were put to the front of queue which is totally unfair. No communication from staff. Could not cope with the demand. Incurred a flat tyre. Unanswered phone calls to numbers at Cagliari airport and the service/call put line. After 1.5 hours finally spoke to a lovely lady who organised someone to change the tyre in torrential rain. Also rang back to advise it would be longer than she originally told me. Which I was grateful for. They also need some customer service Training. Lady at desk who provided car was very pleasant though.

Travelling with 11 months baby, we booked a safety baby seat, but when we got the car no seat was in the car! And none was available , horrible how can we travel without the seat? And it's also mandory in many countries you can be arrested as your baby is not safe in car without safety seat. Horrible experience we ended up running in mall before closing get one and back to airport to take the baby and mum. Of course when I return the car I left it with the new safety baby chair. Horrible experience

Good the auto rebooking walked well