Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....

United Kingdom

Reviewed: Thu, Nov 28, 2019

About Easirent: 7.7 /10

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

Compact | Ford Focus or similar

1 days rental

Relevant Reviews on Easirent Gatwick Airport

Mark

United Kingdom

1 days rental

Pickup Truck | Mitsubishi Katana or similar

Reviewed: Wed, Sep 25, 2019

About Easirent: 10.0 /10

everything went perfectly

About QEEQ: 10.0 /10

S.Belkin

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Tue, Aug 27, 2019

“Nice and Smooth!”

About Easirent: 10.0 /10

Good service and conveniently based near hotel.

About QEEQ: 10.0 /10

nice and fast booking

Ghanshyam

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Fri, Aug 23, 2019

About Easirent: 8.7 /10

Very far from Gatwick Airport. Also the shuttle service frequency is after every 30 minutes. Prepare to wait with no response on phone number.

About QEEQ: 10.0 /10

A.Talbot

United Kingdom

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Thu, Aug 22, 2019

“Good for cost”

About Easirent: 7.7 /10

Long wait for bus both ways - counter staff booked a taxi for us for the return to the airport as we watched the bus leave whilst he was checking car but it didnt turn up so we ended up getting the next bus - 40 minute wait. Car was OK but not very clean inside.

About QEEQ: 10.0 /10

Easy to book and price reasonable.

m.fletcher

United Kingdom

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Wed, Jul 24, 2019

“Driven, but dissapointing.”

About Easirent: 7.3 /10

The car had a wheel hubcap missing, dents, chip marks in the paint all around the vehicle and was not as expected. The clutch biting point on this car was at the very top of the pedal and it did not drive as expected.

About QEEQ: 7.0 /10

The shuttle service from Gatwick runs only every 30mins. We had to get a Bus service each time and never got the hotel/rental shuttle as we expected. This location is some miles from Gatwick, more than expected.

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Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....

Relevant Reviews on Easirent Gatwick Airport

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