The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.
We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra
About QEEQ:10.0/10
Excellent pricing, communication and customer service
Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand. Dislike: no complaints
Like: Cheap rental but great service and upgrade in the car offered.
A bit remote from the terminal (10min free bus drive) but efficient pick up and drop ! Would recommend definitely Dislike: Didn't prepared for a bus drive but in Lyon it seems now mandatory.
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Customer Service
Check your bill at collection, as we were charged for extra insurance even though we didn’t want it
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View more >Dislike: no complaints
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View more >Dislike: Didn't prepared for a bus drive but in Lyon it seems now mandatory.
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