The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.
We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra
About QEEQ:10.0/10
Excellent pricing, communication and customer service
The staff did not explain the documents and vouchers that required our signatures. When we asked about the purpose of the credit card charge, they told us it was a vehicle deposit. Later, we discovered they had charged us for insurance without informing us, even though we had already purchased insurance domestically. They forced us to sign for additional insurance without our knowledge. Before returning the car, we called the store to extend the rental by 2 days, agreeing to pay an extra 100 euros. However, they later charged us over 270 euros. Despite the fuel tank being half empty, they charged us for a full tank. Throughout our inquiries, the rental company made numerous charges, causing significant confusion and loss. After a month of back-and-forth communication, we still haven't received a final response or the promised refund. We are extremely disappointed!
Personnel au guichet horrible pas de sourire voulant à n’importe quel prix de vous vendre des options. La dame a changé deux fois mon véhicule pour enfin me donner autre voiture que celle réservée ( manuelle au lieu d’automatique)
La Jeune fille blonde aux yeux bleus limite RACISTE me faisant illusion au vol de voiture ....
Plus jamais europcar est le message est à diffuser au plus grand nombre.....
“Check your bill at collection, as we were charged for extra insurance even though we didn’t want it”
About Europcar:8.0/10
Charged for insurance even though I said I didn’t need it and now struggling to get it refunded
About QEEQ:8.0/10
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