“Excellent car but staff services could be improved”
About Europcar:7.3/10
The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.
We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue.
It ruined my plans for the day as we where so delayed.
.
“Service satisfactory... had initial issue with car”
About Europcar:8.0/10
Like: Pick up.. easy to find location.. staff was helpful.. They didn’t have the car I reserve... was offered a Vauxhall Zafira or a upgrade to MB E Class - I choose the upgrade for a reasonable price- Very comfort car to drive in long road trips. Dislike: Car wasn’t clean inside or outside (I let this issue go as I have a very long drive ahead, the interior was dusty in parts and bird poop is baked by the sun onto car body and windscreen).. the car had a issue with one of its power window—- kept opening itself (so I need to drive back to rental office to have it fixed).. although the car had low mileage about 13,000 miles - the are signs of abuse within the car’s interior
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Excellent
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View more >Dislike: Car wasn’t clean inside or outside (I let this issue go as I have a very long drive ahead, the interior was dusty in parts and bird poop is baked by the sun onto car body and windscreen).. the car had a issue with one of its power window—- kept opening itself (so I need to drive back to rental office to have it fixed).. although the car had low mileage about 13,000 miles - the are signs of abuse within the car’s interior