Worst experience ever

C.Zuluaga Giraldo

Canada

Reviewed: Wed, Sep 11, 2019

About Routes: 5.3 /10

The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Ingemar Katrine

Canada

1 days rental

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Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Oct 24, 2019

“Used a Car Within Vancouver”

About Routes: 6.0 /10

Overall, it's okay, but they seem understaffed. The paperwork takes a long time, and there is a wait for the car. I was in a hurry and had to take a dirty car as they didn't have time to wash it.

Rodney Elsie

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Feb 1, 2019

“East-West Line”

About Routes: 10.0 /10

Excellent

About QEEQ: 10.0 /10

Penny DuBois

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Jun 27, 2018

About Routes: 2.0 /10

Waited at the airport for 30 minutes, and there was deceptive behavior. The fuel tank was only half full. I drove 35 miles and ended up refueling for 30 CAD. They acknowledged the tank was not full initially but refused to cover the costs!