Very good

Picking up the car takes very long, they spend about 20-30 minutes per customer. The service attitude is also poor.

Remember, you get what you pay for! Firstly, the staff's attitude was poor; most of them were Indians and they weren't very patient with Chinese customers, probably because many Chinese customers are not good at English. Secondly, the rental contract process is unlike that of reputable rental companies. Other companies usually have a deposit of $200 and a maximum liability of $700, but here the deposit is $500 and the maximum liability is $3000. Thirdly, they don't show you the contract before you sign it. Normally, a regular store would explain the insurance coverage first, and then let you review the completed contract before signing it. Fourthly, when picking up the car, you must carefully inspect it for any scratches or issues because they won't tell you if there are any problems. If you find issues after taking the car, it will be hard to argue when returning it, and you may face high penalties. I almost got scammed myself, but fortunately, I found two small holes in the windshield before driving away. I asked the staff to note it down, and she reluctantly did so. I pointed out that such damage couldn't have been unknown to her, yet she didn't inform me. This experience taught me to be very cautious when renting a car abroad. Don't try to save a little money at a higher cost; always opt for full insurance.

It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.

It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.

It was fine.

Like: Good service ,good value no problems.