Ok but only if you know the risks and prepare for them

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.

Good service and conveniently based near hotel.

nice and fast booking

Long wait for bus both ways - counter staff booked a taxi for us for the return to the airport as we watched the bus leave whilst he was checking car but it didnt turn up so we ended up getting the next bus - 40 minute wait. Car was OK but not very clean inside.

Easy to book and price reasonable.

be very careful and take lots of pictures when picking up the car

excellent service