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Search for Routes Car Rentals in Vancouver

PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

Reviewed: Wed, Aug 28, 2019
About Routes: 3.0 /10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
About QEEQ: 8.0 /10
Jeep Cherokee image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Hulda Hutt

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, May 20, 2020
About Routes: 8.0 /10
I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!

Sigrid Luke

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Oct 9, 2018
About Routes: 2.0 /10

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Intermediate | Nissan Sentra or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Dec 3, 2019
“Felt that I got away lucky”
About Routes: 7.0 /10
While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.
About QEEQ: 10.0 /10
You have a very comprehensive and convenient app to use, but you need to screen your providers.

S.Taylor

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Medium SUV | Jeep Grand Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, May 27, 2019
“Routes was Great, EasyRentCars have room to improve”
About Routes: 10.0 /10
The car and staff were great. Polite, professional and informative. Job well done.
About QEEQ: 7.0 /10

DE

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Standard SUV | Jeep Grand Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Aug 22, 2018
“Excellent”
About Routes: 10.0 /10
Like: Fast service, easy to find. Overall very positive experience. Would use again!
Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.

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