Good experience

Don\'t rent from this company just because it is cheap. The company\'s value is also extremely low. I rented a Citroen at Gatwick airport. At pick up, they did not thoroughly check the car with me. I parked the car for most of the two days (which was part of the reason I decided to rent from this company, I never rented a car from such an unknown company). At return, they checked extremely thoroughly and found a very fine scratch. They verbally told me there will be a repair fee of around twenty Pounds. Plus, I was in a rush to catch my flight, so I didn't fill up the tank all the way, which added another ten Pounds or so. Altogether, there was around thirty Pounds to pay. As I was about to miss my flight and the amount was quite minimal, I told them I would just pay it. I put forty Pounds cash on their desk, but they said they don\'t accept cash. So I used my credit card and left. A couple of days later, I found out that they had charged 324 Pounds on my credit card. I asked the booking aggregator to verify the charge, and they came back saying the rental company said that was the correct charge. I will never use this company again and advise everyone not to use this company. Do not be tempted by the low price. This company's values are as low as their prices. I rented a Citroen from this rental company near Gatwick Airport. At pick-up, they were very impatient in checking the car with me. During the two days in London, I barely used the car, and nothing happened (this was one of the reasons I chose this obscure rental company). During the return, they checked it very carefully and claimed to find a very fine scratch, which would cost over twenty Pounds to repair. Additionally, as I was in a rush to catch my flight, I didn't fill up the tank completely, which added another ten Pounds or so. Since I was about to miss my flight, I said I wouldn’t argue with them and would just pay. I took out forty Pounds cash and put it on the desk, but they said they don't accept cash, so I paid with my credit card and rushed to my flight. A few days later, I discovered they had charged me 324 Pounds. Upon my return, I contacted them via the booking site, and they replied that a scratch over ten centimeters requires such a charge. The scratch was so fine that you had to look extremely closely to see it, and it was definitely not caused by me. I will never use this rental company again, and I advise everyone not to use this company.

We waited at the North Terminal bus station of Gatwick Airport in London for a while before a shuttle from the rental company picked us up. The car pickup process wasn't pleasant. My husband’s Chinese license translation wasn't accepted. I showed my UK license but was told it would cost £15 to call and verify its authenticity with the DVLA, although they didn't ultimately charge the £15. The staff had a very bad attitude. Also, because I bought full insurance from Zuzuche, they said it wasn't valid, and any scratch or minor issue found on return would result in a £2800 charge to my card, leaving me to claim with my insurance company back home. We drove very carefully and argued with each other a lot. Luckily, there were no issues when returning the car. I’ve learned my lesson and won't choose a rental company with low rental fees but high insurance excess again. It spoiled our trip's joy.

Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.

Yes the price drop worked but I haven’t received my refund yet.

even though I have purchased the full cover insurance from the EasyRentCars, but the stuff still asked me to buy additional insurance.

Customer service is very good and reply the email pretty soon!

I have given feedback to Green motion, to tell them that their minibus driver was exemplary and a credit to their organisation.