Good for cost

We notified the car rental company in advance about picking up the car late, but were told that there were no cars available unless we paid £15 per day for an upgrade. Even though we had already purchased full insurance through the platform, the rental company still forced us to buy additional insurance for £39 per day. Additionally, although we booked a vehicle with a full tank policy, a £95 fuel deposit was still taken. Without purchasing the additional insurance, our Visa card was not accepted; after paying £195 for the insurance, we didn't need to upgrade the car, place a deposit, and our Visa card worked fine. After using the car for 2 days, we refueled according to the rental agreement but ended up putting in the wrong type of fuel. On February 26th, with the help of passersby, we contacted the rental company. A rescue team arrived in the afternoon but couldn't fix the car and transported us to Bath, promising to pick us up the next morning to exchange the car at a nearby airport. The next day, we waited on the streets of Bath in below-freezing temperatures until 5 PM when the rescue team finally arrived. At this point, it was too late; we had to drive to our next destination, Windsor, for 3 hours in the night, which was too much for me as a 62-year-old. We canceled the rest of our trip and, with the help of passersby and the rescue team, took a bus back to London. We request the rental company to: 1) Apologize and compensate us for the suffering; 2) Cover the following economic losses: 1. Refund the Windsor accommodation fee of ¥627.98 for the 28th; 2. Refund the £26 transportation fee (since we had already purchased return tickets for March 1st, the £26 incurred on the 28th should be covered by the rental company); 3. Refund 2/5 of the rental fee; 4. Refund the so-called upgraded insurance fee of £195; 5. Refund the corresponding fuel deposit.

Works well

They only had a nine seater minibus for me when I’d booked a medium sized car but luckily one was returned late so I didn’t have to drive around London in a minibus! Counter staff were good and I enjoyed driving the Renault Captur. Rental was cheap but Easirent was hard to find and you need to allow an hour to get there from Gatwick Airport. I’d use them again now that I know where they are and how to get there!

Never use anyone else for your car hire booking!

everything went perfectly

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.