The booking process was smooth, but the service and product from Budget has been terrible.

Good

The process was very simple and the pick-up/drop-off location was easy to find. The efficiency for both picking up and returning the car was very high.

They tried to upsell insurance, but I firmly declined.

This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.

Helpful staff. They correctly suggested that we need more space and we paid for an upgrade. Very roomy vehicle, although the mileage was poor(Toyota 4runner). Overall it was very good for 4 persons.