good specialy an Pick up personal was super friendly

Excellent

One of the staff initially gave us a car with a flat tire and insisted on it. We had no other option and, after failing to sell us insurance, tried to charge us a so-called local tax in Paris. Despite multiple confirmations, they continued to argue that everyone had to pay this tax. It was only after finding the person in charge that they admitted there was no such tax. Very poor experience. The car given was also downgraded and had tire problems.

We didn't get the specified model. We originally rented a small car, but were given a much larger car upon pickup. In Europe, large cars are a disaster as parking is hard to find anywhere. There were additional charges like the ecologic fee, which were not disclosed at the time of booking. We ended up paying dozens of extra euros. The pickup point was at quite a distance from the rental office, so we had to drag our luggage all the way there. Nobody mentioned that we could park in a nearby lot when returning the car, so we wasted a lot of time searching for parking spaces. The staff at the return point had a horrible attitude! The person wasn't at their desk when we arrived, made us wait for 10 minutes, then came back and was extremely impatient, didn't cooperate in explaining the fee breakdown, and kept complaining.

Very good

Europe car is one of the best car rental companies