Never using Alamo again.

The car was after 50k. Not so clean. With a lot of scretchs. It was a leak of water from the roof when it was raining. But it was big van with a lot of space and very comfortable.

They didn’t supply the vehicle I’d reserved. I clearly specified mini van because we were travelling with 3 people with bikes. When we got there, we were given a car instead(Citroen c4) We could barley manage and had to unpack bikes to get them in, and travel with luggage on are knees and even in the foot well of the front. I was told vehicles weren’t available and this was same in class.....which it clearly wasn’t! When I returned the vehicle I mentioned that we had problems and they said we could get a partial refund? Hopefully we will

The guy at the counter was by himself, so it took kinda long time to pick the car up. A very important notice: from November 2018 on, to pick the car up at the French side of the Geneva airport, you can pass through the Swiss-French border with you car reservation, no worries (coming from the Swiss side to the French one). But when you drop the car off and you want to come back to the Swiss side, you are not allowed to just walk in (unless you are catching a plane that departs from the Swiss side). That can be a nightmare. At least the staff of Alamo was really kind and gave us a ride back to Switzerland, where we could take public transportation back to our homes.

Excellent service from Maktoum - did everything to ensure we had a smooth rental process - friendly and likeable. Credit to him!

To offer a car for hire in Geneva in January with summer tyres (and they be dismissed with a Gallic shrug when complained about on return, fortunately safe) is totally unacceptable.