The staff were pleasant but gave us no paperwork nor instructions to get back to the French drop off location. We went round in circles for ages. Eventually, we found the Alamo desk on the Swiss side but they did not really help. Again we went in circles. The car itself was good but the return experience was very stressful and spoilt our return journey
We booked a standard car to have enough space for 3 kids car seats and luggage for 5 people. We were supposed to have a Peugeot 508 or similar but they didn’t have any suitable cars so we were given a Peugeot 208 instead which we had to squeeze into for the week - extremely uncomfortable and ordering an economy car of this size would have been £60 cheaper!
The waiting time to pick the car up was ridiculous. Told to wait for a staff member to check car over. After 30 minutes, went back to check then told a different message to go and collect car ourselves. Absolutely appalling service.
About QEEQ:10.0/10
Booking was fine. I hope someone gets in contact to rectify the above issues and refunds the ‘standard’ car fee as we were given an economy one!
“Summer tyres on car rentals from Geneva in January- LETHAL!”
About Alamo:5.7/10
To offer a car for hire in Geneva in January with summer tyres (and they be dismissed with a Gallic shrug when complained about on return, fortunately safe) is totally unacceptable.
“Efficient and good value but more guidance needed on directions to find drop off place for car.”
About Alamo:7.3/10
It was a bit confusing having to walk through the airport to get to the French side - this could have been explained better when booking the car. Also, the map and sat nav reference for drop off was wrong and luckily my husband seemed to know where he was going - this should definitely be looked at, as if I was on my own, I wouldn't have had a clue!
About QEEQ:8.0/10
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Customer Service
The staff were pleasant but gave us no paperwork
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