excellent

Great and very gentle service. The person in the desk was very kind and helpful.

Did not realise until booked that breakdown was not included, this is standard in UK

I could not find the car I ordered and it was changed one day later. Thank you to Almo for their service.

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The guy at the counter was by himself, so it took kinda long time to pick the car up. A very important notice: from November 2018 on, to pick the car up at the French side of the Geneva airport, you can pass through the Swiss-French border with you car reservation, no worries (coming from the Swiss side to the French one). But when you drop the car off and you want to come back to the Swiss side, you are not allowed to just walk in (unless you are catching a plane that departs from the Swiss side). That can be a nightmare. At least the staff of Alamo was really kind and gave us a ride back to Switzerland, where we could take public transportation back to our homes.

In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.