Apparently you all are a UK company and the insurance coverage is different for us.

Clearly informed that all insurance was fully purchased and no additional insurance was needed, but it was still added without notification. Judging from previous user reviews, this is not the first time, and it certainly won't be the last. I will never use this company again. Future renters should be very careful not to fall into this trap.

Good

When returning the car, I left my handbag on the driver's seat and forgot to take it with me. Multiple phone calls yielded no results. Later, we sought help from another company's staff who managed to retrieve it for us. However, $900 in cash from the bag was missing (other documents and cards were still there). After the cash went missing, I contacted the Boston Alamo airport manager Tim who promised to look into the surveillance footage but never got back to us on time. Calls to the manager also went unanswered. What kind of terrible attitude is this?

Nice company, everything was smooth and easy

Good customer service, and great prices. Had an issue with original booking, and it was replaced by another booking with no additional charge, and in time

Like: Alamo Manager was very friendly and gave me a nicer SUV due to the time I waited and since the other type of SUV could not be found at the moment.