Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.
The wait time to pick up the car was too long; it took an hour and twenty minutes. The rental company could easily increase staff to handle orders. After spending nearly thirty hours traveling from China to Boston Airport, standing in line for over an hour to get the car was quite an experience, especially with my child waiting alongside me.
Even though I took the maximum on insurance the counter staff person said I was not fully insured and advised I take extra insurance - which I did.
I then hired another car that I also booked via easy car and this was fully insured.
Why the difference - I will see with my next car hire if this follows the Boston hire or the Minneapolis car hire.
Don’t understand why the difference
About QEEQ:10.0/10
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